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Order Delivery, Cancellations & Returns

Contents:

Customer Pickup:

This service is provided to our customers who would like the additional savings of not having to paying for shipping.  All customers who choose this option on prepaid orders, will be notified by telephone when their order is ready for pickup.  Orders may be picked up during normal business hours. The Rite Care retail Pharmacy is located in Encino, California. Please see our >> MAP << for details and directions.

Shipping Charges:

All shipping charges are calculated based on the package weight, dimensions and destination.

U.S. Domestic Orders:

  • Most orders are shipped within 2-3 business days from the date order is placed. At times certain items may be temporarily back ordered by our suppliers or the product manufacturer.  Under such circumstance, we will inform customers by email if any item ordered is subject to this situation.

  • All U.S. domestic orders are shipped either via USPS, UPS or FedEx. The choice of courier will depend on the item(s) ordered and delivery destination.

  • All Frozen items are shipped packed in dry ice via Over-Night delivery.  If you select a shipping option other than "USA-> Overnight Frozen items", it will be upgraded to this option and the charges will be adjusted accordingly.  If you are requesting Saturday delivery of your products, there will be an additional charge of $10.00 assessed for Saturday delivery.  When ordering frozen items, it is imperative that you are available to accept and sign for delivery.  If you are not available everyday, then specify the date you can accept delivery in the comment area when placing your order.

  •  The following is an estimated of the amount of time a package may be in transit:

    • USA Standard - Transit time 3-7 Business days. 

    • USA Express - Transit time 1-2 Business days.

    • USA Overnight - Transit time next business day ($10 extra for Saturday Delivery).

  • All packages are shipped with a coded tracking number and require signature on delivery.

  • Please note that expedited delivery options such as Express and overnight, only reduces the transit time.  It has no effect on the amount of time it takes to process your order and does not put your order ahead of any other order.  All order are process on a first come first serve basis.

International Orders:

  • All International orders are shipped via International Air Mail unless otherwise requested.  We will gladly use any other courier service of your choice (In such cases the cost of shipping will depend upon the service selected).  If you desire any other courier or special handling such as insurance, please indicate so in the comments section.

  • Rite Care Pharmacy will not be able to fulfill any international order that exceeds $4000.00 USD in value.

  • Packages sent via International Air Mail delivery are in transit for 3 to 10 business days depending on the destination country.  There may be additional delays due to customs clearance.  This additional delay varies greatly depending on the country's importation regulations.

  • Please note that packages may be inspected and at times rejected by Customs Officials of some nations. It is your responsibility to ensure the legality of any product in your country. If any package is refused by customs officials and returned to us undamaged, we will gladly refund your money.  Shipping charges are non-refundable and all returned items are subject to a restocking fee (See returns below for more information).

  • We do not charge any taxes on International orders; however, your Country's customs official may charge you additional taxes or importation duties.  It is your responsibility to pay for any such fees imposed by your nation in a timely manner.

  • All frozen items are shipped packed in dry ice via expedited delivery.  Since the weight of the package will vary depending on the expected transit time and the amount of dry ice needed to keep the items frozen, we will contact you with the final shipping cost after your or is place for final approval.

  • All Orders with incorrect shipping or delivery options will be corrected automatically and all charges will be adjusted accordingly.  For example a package destined to Canada with a shipping option selected as USA will be adjusted to Canada automatically and all appropriate charges for Canada will be applied.

Shipping Discount:

Save more when you purchase more.  The new tiered discount structure is automatic.  The appropriate discount is applied instantly, as soon as you reach the threshold.  This discount is specifically designed to off-set the shipping costs:

 

Returns:

  • Many products carry a 100% satisfaction guarantee.  Meaning that even if you have used or consumed a portion of the product, but for some reason the product was unsatisfactory, you may still be able to obtain a full refund for that product.  Under such circumstances, you may need to provide the reason for your dissatisfaction.

  • We accept returns on most products within 30 days from the time of purchase.

  • Prior to returning any item, you must obtain a Return of Material Authorization or RMA number by calling customer service during normal business hours.  Please note that we may not be able to provide the appropriate credit or refund for any returned item that does not have an assigned RMA number.  Please also make sure that the assigned RMA number is clearly visible on the outside of the package being returned.

  • All qualified returns are subject to 15% restocking fee.

  • Refused, or unclaimed packages returned to us in good condition will be subject to a 25% restocking fee.  Refunds will only be provided for restockable items.  No refunds will be issued for any non-returnable item.

  • Rite Care Pharmacy will not be liable or responsible for any package not returned in it's original, re-sellable condition.

  • Certain items may not be returned for a refund.  These mostly include highly sensitive and perishable products.  Some examples of non-returnable items include the following:

    • Frozen or refrigerated products.

    • Edible Oils such are Fish or seed oils.

    • Special order items such as:

      • Non-stock Homeopathic Medicine Potencies.

      • All homeopathic liquid dilutions and tinctures.

      • Any item not normally stocked.

    • Large quantity orders

    • Certain manufacturer's items

  • For questions or concerns do not hesitate to contact customer service.

  • Please call customer service toll-free 1-866-877-PILL if you'll be returning any merchandise to ensure it is returnable.

Cancellations:

  • If you have already placed an order and wish to cancel it, please call Customer Service and obtain a cancellation confirmation as soon as possible before it is processed.  If your order has not been processed, you will be provided a full refund.  If your order has been processed but not yet shipped and we need to reverse the charges, there will be a 10% processing fee deducted from your refund.  Cancellations will not be permitted once the order has been shipped (see returns above).

Refunds:

  • Refunds are provided in the same manner the purchase was made.  That is if a purchase is made by credit card, the refund due is issued back to the same credit card.  If a purchase is made by check or money order, the refund will be issued by check sent to the same address on the order.

  • Please allow one full billing cycle (4 to 6 weeks) for your refunds to appear.


Notes:

  1. Business days include all days Monday through Friday, excluding U.S. Holidays.

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Revision: March 1st, 2014
 
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